Customer Service: Tips on How to Scale Your Operations
At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...
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Austin Woman Influencer, Career Coach, Scaling Operations Expert, Speaker, Serial Entrepreneur Marketing & Sales Professional, Women Empowerment.
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Brianna DeMike
Jun 15, 20214 min read
Best HR Outsourcing Services for Your Business
There’s more to human resources than just hiring and firing. It’s arguably one of the most important departments for any business, with...
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Brianna DeMike
Jun 7, 20213 min read
How Many People Can One Person Effectively Manage?
There's a way of thinking in the business world that suggests the average person is capable of managing seven people, give or take a...
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Brianna DeMike
Jun 3, 20214 min read
The 5 Types Of Organizational Structures
Organizational structure and performance go hand-in-hand. The organizational structure is the system a business uses to determine how...
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Brianna DeMike
May 25, 20213 min read
The Rise of Recruiting Operations and Why It's Essential
You may not yet realize it, but it’s a warzone out there. The battle to attract, attain and retain top talent has restarted and...
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Brianna DeMike
May 6, 20213 min read
Customer Service: Tips on How to Scale Your Operations
More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...
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Brianna DeMike
Apr 21, 20214 min read
Top 5 Agile Project Management Tools
The project management world is embracing Agile methodologies more and more every year. Recent data from digital.ai’s “14th State of...
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Brianna DeMike
Apr 19, 20214 min read
Growth vs Scaling: What's the Difference and Why Does it Matter?
The failure rate of startups is startling. Some people estimate that only around 1% actually make it. Others are a bit more optimistic...
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Brianna DeMike
Apr 13, 20214 min read
What is Agile Methodology in Project Management?
Reduced waste, increased transparency. Those are just two of the benefits that the Agile methodology brings to the table. It holds the...
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Brianna DeMike
Apr 5, 20212 min read
What Leaders Can Expect In 2021
Greek philosopher Heraclitus said, “The only constant in life is change.” While that’s true in life, it’s also true in business. If 2020...
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Brianna DeMike
Mar 25, 20214 min read
7 Project Management Tools to Manage Projects in 2021
Image by StartupStockPhotos from Pixabay After the whirlwind of the past year, there’s a whole new crop of trends in project management...
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Brianna DeMike
Mar 10, 20214 min read
5 Tips to Revive your Recruitment Operations in 2021
No doubt, the pandemic and the ripple effect it had around the globe has been tough on the business world. Organizations are starting to...
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Brianna DeMike
Feb 5, 20213 min read
What is the LEAN Approach to Process Improvement?
Less waste, more agility. That’s at the heart of the LEAN approach to process improvement, a methodology that strives to give customers...
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Brianna DeMike
Jan 27, 20214 min read
5 Checkpoints When Scaling Marketing Operations
The goal is not just to grow, but to grow exponentially while supporting maximum results. Marketers across the country are under...
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Brianna DeMike
Dec 14, 20204 min read
Recession-Proof Your Life: Thriving During Difficult Times
Who would have imagined at this time last year that we’d be up against the record numbers of hardships? After all, before COVID, the...
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Brianna DeMike
Dec 8, 20204 min read
How COVID-19 Contributes to a Long-Term Boost in Remote Working
Remote working has been steadily increasing over the years, increasing by 159 percent from 2005 through 2017. Data from Deloitte suggests...
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Brianna DeMike
Dec 1, 20203 min read
Why Quality Over Quantity Matters When You're Scaling a Business
Essential for growth, but difficult to execute. The importance of getting it right can't be understated. The reward is growth that’s...
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Brianna DeMike
Nov 25, 20203 min read
How Entrepreneurs Can Thrive in Today's Economy
The only thing we know about today’s economy for sure is that it’s filled with uncertainty. While the coronavirus continues sweeping the...
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Brianna DeMike
Nov 17, 20204 min read
How COVID-19 Will Change Business Operations in 2021
With more than 52 million cases around the globe and 10+ million in the United States, COVID-19 has swept the planet, wreaking havoc...
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Brianna DeMike
Oct 28, 20204 min read
COVID-19 Pandemic: Supervisors’ Guide to Managing Workers
There’s no one-size-fits-all approach that works for every remote worker across every industry. But integrating information in this guide...
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