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While some CRMs are designed for big businesses, there are many out there that are just perfect for small business use. The best of the...

Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...

A recent survey conducted by SuperOffice surveyed more than 1,900 business professionals. When asked what their top business priority was...

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...

How will outsourcing benefit you if you own a business with operations that involves considerable customer engagement? Image by Lorenzo...