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Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...

Despite the setbacks caused by the pandemic's disruption, retail sales around the world are projected to grow to approximately $26.7...

If we’ve learned anything from the pandemic, it’s this: Remote work is here to stay. And not only is it a viable option, but it’s also...

A recent survey conducted by SuperOffice surveyed more than 1,900 business professionals. When asked what their top business priority was...

Growth is one of the essential elements necessary for any business to thrive. But for many companies, the process poses a struggle that's...

In business, it’s inevitable that people come and people go. But employee turnover is more costly than you may realize. Although the cost...

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

There's a way of thinking in the business world that suggests the average person is capable of managing seven people, give or take a...

Organizational structure and performance go hand-in-hand. The organizational structure is the system a business uses to determine how...

You may not yet realize it, but it’s a warzone out there. The battle to attract, attain and retain top talent has restarted and...

During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...

In the post-pandemic workplace, burnout seems to be higher than ever. According to a recent study from Indeed, which then compared its...

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

The project management world is embracing Agile methodologies more and more every year. Recent data from digital.ai’s “14th State of...

Reduced waste, increased transparency. Those are just two of the benefits that the Agile methodology brings to the table. It holds the...

Greek philosopher Heraclitus said, “The only constant in life is change.” While that’s true in life, it’s also true in business. If 2020...

No doubt, the pandemic and the ripple effect it had around the globe has been tough on the business world. Organizations are starting to...

Less waste, more agility. That’s at the heart of the LEAN approach to process improvement, a methodology that strives to give customers...

Who would have imagined at this time last year that we’d be up against the record numbers of hardships? After all, before COVID, the...

Remote working has been steadily increasing over the years, increasing by 159 percent from 2005 through 2017. Data from Deloitte suggests...